Online Patient Services

Login page: www.patientaccess.com

Patient Access

Booking Appointments Online

With the pace of modern life it’s not always convenient to book appointments in person or on the phone during practice opening hours. We at Hartland Way Surgery are now able to offer you online appointments which allow patients to manage their appointments when they want from any location.

Here are the following benefits of an online appointment booking system:

  • Ease demand on busy practice reception desks
  • Patients don't have to queue at the practice or on the telephone
  • Patients can manage their appointments outside practice opening hours
  • Patients can access their appointments from home, at work or any location with internet access
  • Reduce DNAs (did not attend) by making it easier for patients to cancel or change appointments

What do patients have to do to access online appointment system?

It is a quick and simple process. Simply ask at the Reception Desk to be registered for the service.

Once a patient has registered for the service, booking and managing appointments couldn’t be simpler. After logging in, the patient chooses to add a new appointment and then selects the most suitable appointment – they will then receive an email to confirm the booking.

The patient can filter the view by date, day of the week, time of day, Clinician and location to find appointments that meet their needs.

Viewing all booked appointments and cancelling an appointment is also easy.

Request Prescriptions Online

Patients often struggle to find time during their busy working day to request repeat prescriptions. We at Hartland Way Surgery are now able to offer you an online repeat prescription service. The system is quick and simple for our patients to request their repeat medication online – at any time of the day, wherever they are at the time!

What do patients have to do to access online repeat prescription ordering system?

It is a quick and simple process. Simply ask at the Reception Desk to be registered for the service. The service is available to anyone over the age of 16 years only currently.

Here are the following benefits of an online repeat prescription ordering system:

  • When the patient logs into their account to request repeat medication they are presented with a list of their eligible repeat items.
  • Requesting repeat items is as simple as ticking the appropriate boxes and clicking to request the selection.
  • The patient then submits the request and receives a confirmation email to let them know the request was sent to the practice successfully.

Additional features

  • At any time patients can view the progress of the repeat requests along with a summary of all their requests from the past 3 months.
  • The online repeat services can be enabled independently of online appointments
  • Current and previous requests are managed to stop patients from 'over requesting'

For further information on how to gain access to our online system please contact the surgery on 020 8777 7215.

Login page: www.patientaccess.com

Patient Access

Your Neighbourhood Professionals. Just a Click Away! J & R Killick
Your Neighbourhood Professionals. Just a Click Away! J & R Killick