Welcome To Hartland Way Surgery


Flu Jab Scam

If someone claiming to be from NHS contacts you by phone and asks for payment, please be aware they could be a criminal trying to trick you.  Most NHS services are free at the point of use and NHS professionals are very unlikely to ask for fees such as prescription charges by phone. 

We advise you not to share bank account details or other financial information unless you are sure of who you are talking to, if you are in any doubt please contact the surgery for advise.


Hartland Way Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services;  DoctorLink is our new online service where you can access advice and appointments online. 

Registration is simple and you can register here  - https://app.doctorlink.com/hartlandway/register/

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom check will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP,  nurse or self care.

If your outcome indicated that an appointment is required at Hartland Way Surgery, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

Please note that from 1st September 2019 we will no longer require patients to call up after 4.30pm for afternoon emergency appointments.  All emergency appointments for that day will be available from 8am.

Over the Counter Medicines

Effective 29 March 2018, NHS England issued guidance that over the counter items will no longer be routinely prescribed in primary care.

Click here for more information

We hope that you will find this website useful and an aid to finding out about the services that we offer.

We would like to improve the services we offer. Therefore if you have any ideas or comments please do not hesitate to let us know.

Our Contact Details

1 Hartland Way,

TEL: 020 8777 7215
FAX: 020 8777 7648
EMAIL: croccg.Hartlandwaysurgery@nhs.net

Reception Times

MONDAY 8.00am - 6.30pm
TUESDAY 8.00am - 7.00pm
WEDNESDAY 8.00am - 7.00pm
THURSDAY 8.00am - 7.00pm
FRIDAY 8.00am - 6.30pm


Please call between 10.30am - 12noon and 5.00pm - 6.00pm

Doctors Consulting Times

MONDAY 8.30am - 11.50am & 2.30pm - 6.30pm
TUESDAY 8.30am - 12.30pm & 2.30pm - 7.00pm
WEDNESDAY 8.30am - 11.50am & 4.30pm - 7.00pm
THURSDAY 8.30am - 12.20pm & 2.30pm - 7.00pm
FRIDAY 8.30am - 12.20pm & 2.30pm - 6.30pm

(Ask for times of surgeries for individual Doctors)

Doctors / Clinical Associate

Dr A R Ingram MBChB 2004, MRCGP 2009
Dr Lydia Osei-Boateng MBBS 2002, MRCGP 2009
Ms R Amin BPharm, MSc, IPP, MRPharmS


Parking is available in nearby streets. The spaces on our forecourt are for staff only. Emergency access is required at all times, therefore please do not obstruct the parking spaces.


Disabled Access

Toilets on the ground floor, electric door access; staff available to help if required.

Practice News
Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

Mind - England Your Neighbourhood Professionals. Just a Click Away! Home Chairs UK Ltd J & R Killick
Mind - England Your Neighbourhood Professionals. Just a Click Away! Home Chairs UK Ltd J & R Killick