Please note that from 1st September 2019 we will no longer require patients to call up after 4.30pm for afternoon emergency appointments.  All emergency appointments for that day will be available from 8am.

Make An Appointment?

To make an appointment, call reception on 020 8777 7215.


We are now able to offer patients appointments between 6.30pm and 8pm and on Saturday mornings via the Extended Access Service run by the Shirley Medical Centre on Wickham Road. There are GP, nurse and healthcare assistant appointments available. Please contact Hartland Way Reception to book.

Online appointment booking system for patients

Our clinical system switch is now complete and patients are now able to sign up for Patient Access which will enable you to book appointments and order prescriptions.

Login page:

Patient Access

With the pace of modern life it’s not always convenient to book appointments in person or on the phone during practice opening hours. At Hartland Way Surgery we offer you to book online appointments and allow patients to manage their appointments when they want from any location.

Following are the benefits of an online appointment booking system:

  • Ease demand on busy practice reception desks
  • Patients don't have to queue at the practice or on the telephone
  • Patients can manage their appointments outside practice opening hours
  • Patients can access their appointments from home, at work or any location with internet access
  • Reduce DNAs (did not attend) by making it easier for patients to cancel or change appointments

What do patients have to do to access online appointment system?

It is a quick and simple process.

Simply ask at the Reception Desk to be registered for the service.

Once a patient has registered for the service, booking and managing appointments couldn’t be simpler. After logging in, the patient chooses to add a new appointment and then selects the most suitable appointment – they will then receive an email to confirm the booking.

The patient can filter the view by date, day of the week, time of day, Clinician and location to find appointments that meet their needs.

Viewing all booked appointments and cancelling an appointment is also easy.

For further information please contact the surgery on 020 8777 7215

Be On Time!

Please arrive promptly, remembering to check in at Reception.

Extended Hours

We offer Extended Hours on Monday, Tuesday, Wednesday & Thursday until 7pm. Appointments are available with both the GPs and the Nurse (Monday & Tuesday only).

Croydon GP Hubs

Cancel An Appointment?

If you are not able to keep your appointment please call 020 8777 7215 and cancel as soon as possible: someone else may need to see the doctor urgently.

Mind - England Your Neighbourhood Professionals. Just a Click Away! Home Chairs UK Ltd J & R Killick
Mind - England Your Neighbourhood Professionals. Just a Click Away! Home Chairs UK Ltd J & R Killick